Terms and Conditions


General Terms and Conditions

Article 1 – Definitions
In these terms and conditions, the following definitions apply:

  • Cooling-off period: The period during which the consumer can exercise their right of withdrawal.

  • Consumer: The natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.

  • Day: Calendar day.

  • Duration transaction: A distance contract relating to a series of products and/or services, where delivery and/or acceptance obligations are spread over time.

  • Durable medium: Any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.

  • Right of withdrawal: The possibility for the consumer to withdraw from the distance contract within the cooling-off period.

  • Entrepreneur: The natural or legal person who offers products and/or services remotely to consumers.

  • Distance contract: A contract concluded within a system organized by the entrepreneur for the remote sale of products and/or services, up to and including the conclusion of the contract, using one or more means of remote communication only.

  • Means of remote communication: Means that can be used for concluding a contract without the consumer and entrepreneur being physically present in the same place at the same time.

  • General Terms and Conditions: These General Terms and Conditions of the entrepreneur.

Article 2 – Right of withdrawal
The consumer has the right to withdraw from the contract within a cooling-off period of 30 days without giving any reason. During the cooling-off period, the consumer must handle the product and packaging with care.
If the consumer exercises the right of withdrawal, they must return the product with all delivered accessories and, if possible, in its original condition, in accordance with reasonable instructions from the entrepreneur.

Article 3 – Applicability
These general terms and conditions apply to every offer from the entrepreneur and every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the consumer will be informed that the terms and conditions can be inspected at the entrepreneur’s business location and will be sent free of charge upon request.
If the distance contract is concluded electronically, the terms and conditions can be made available electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, the consumer will be informed where the terms can be consulted electronically and that they will be sent free of charge upon request.
If specific product or service terms also apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and in case of conflicting terms, the consumer can always invoke the most favorable provision for them.
If one or more provisions in these terms are wholly or partially null or void at any time, the remaining agreement and terms remain in effect, and the invalid provision will be replaced by a provision that approximates its intent as closely as possible.
Situations not covered by these terms should be interpreted in the spirit of these terms. Any ambiguities in interpretation should also be understood in this spirit.

Article 4 – The offer
If an offer has a limited validity or is made under conditions, this will be stated explicitly. The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.
The offer contains a complete and accurate description of the products and/or services. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer.
If images are used, these are a truthful representation of the products and/or services. Obvious errors or mistakes do not bind the entrepreneur.
All images and specifications are indicative and cannot lead to compensation or contract dissolution.
Colors in product images may differ from the real product.
Each offer contains sufficient information for the consumer to understand their rights and obligations linked to acceptance of the offer, including:

  • Possible shipping costs;

  • How the contract is concluded and what steps are necessary;

  • Whether the right of withdrawal applies;

  • Payment, delivery, and execution methods;

  • The acceptance period or price guarantee period;

  • Communication costs if applicable;

  • Whether the contract is archived and how the consumer can access it;

  • How the consumer can verify and correct their provided data before concluding the contract;

  • Possible other languages in which the contract can be concluded;

  • Codes of conduct the entrepreneur follows and how the consumer can access them electronically;

  • Minimum contract duration for duration transactions;

  • Optional: available sizes, colors, and materials.

Article 5 – The contract
The contract is concluded when the consumer accepts the offer and meets the conditions.
If the consumer accepts electronically, the entrepreneur will confirm receipt electronically without delay. Until this confirmation, the consumer may dissolve the contract.
The entrepreneur will take appropriate technical and organizational measures for secure data transfer and a safe web environment, including secure electronic payment options.
The entrepreneur may verify whether the consumer can meet payment obligations and may refuse or attach special conditions to orders based on this.
The entrepreneur will provide the consumer with relevant information (such as business address, withdrawal conditions, warranty information, product data, termination requirements) in writing or on a durable medium.
For duration transactions, this applies only to the first delivery. All contracts are conditional on sufficient product availability.

Article 6 – Right of withdrawal
Consumers may dissolve product purchases within 30 days without reasons.
The cooling-off period starts the day after the product is received by the consumer or their authorized representative.
The consumer must handle the product carefully and only use it as needed to assess retention.
Returned products must be complete, in original condition and packaging, and returned according to reasonable instructions.
Withdrawal must be declared in writing or via email within 30 days after receipt.
Returned products must be sent back within 30 days after declaring withdrawal, with proof of timely shipment.
Failure to declare withdrawal or return products within these periods finalizes the purchase.

Article 7 – Costs in case of withdrawal
Return shipping costs are borne by the consumer.
The entrepreneur will refund paid amounts as soon as possible, no later than 30 days after withdrawal, provided the product is received or proof of return is provided.

Article 8 – Exclusion of withdrawal right
The entrepreneur may exclude withdrawal for certain products if clearly stated before contract conclusion.
Exclusion applies for products:

  • Made to consumer specifications;

  • Clearly personal in nature;

  • That cannot be returned due to their nature;

  • That spoil or age quickly;

  • With prices linked to financial market fluctuations;

  • Loose newspapers and magazines;

  • Sealed media or software opened by the consumer;

  • Sealed hygienic products opened by the consumer.

Article 9 – Prices
Prices are fixed during the offer validity, except for changes due to VAT adjustments.
Prices linked to financial market fluctuations may vary and this is stated in the offer.
Price increases within 3 months of contract conclusion are only allowed if legally required.
Price increases after 3 months require prior agreement and the consumer’s right to terminate.
All prices are subject to typographical errors, for which the entrepreneur is not liable.

Article 10 – Conformity and warranty
The entrepreneur guarantees products/services meet the contract, offer specifications, reasonable quality/usefulness, and legal requirements.
Agreed warranties do not affect legal consumer rights.
Defects or wrong deliveries must be reported within 30 days in writing. Returns must be in original packaging and new condition.
Warranty matches manufacturer’s warranty. The entrepreneur is not liable for suitability for individual use or advice.
Warranty does not apply if:

  • The consumer repaired/altered the product or had it done by third parties;

  • The product was exposed to abnormal conditions or mishandled;

  • Defects result from government regulations on materials.

Article 11 – Delivery and execution
The entrepreneur takes care in order handling and aims to deliver within 30 days, unless otherwise agreed.
Delays or partial deliveries will be communicated within 30 days. The consumer can cancel the order free of charge and claim damages.
In case of cancellation, payments will be refunded within 30 days.
If a product cannot be delivered, a replacement may be offered, clearly indicated upon delivery.
Withdrawal rights cannot be excluded for replacement products; return costs are borne by the entrepreneur.
Risk of damage or loss rests with the entrepreneur until delivery to the consumer or their authorized representative, unless agreed otherwise.

Article 12 – Duration transactions: duration, termination, and renewal
Termination
Consumers can terminate indefinite contracts for regular deliveries/services anytime with a maximum one-month notice period.
Fixed-term contracts for regular deliveries/services can be terminated at the end of the term with the same conditions.
Termination rights include:

  • Termination anytime, not limited to specific times;

  • Termination by the same means as concluded;

  • Same notice period as the entrepreneur uses for themselves.

Renewal
Fixed-term contracts for regular deliveries/services cannot be silently renewed for a fixed term, except:

  • Day, news, weekly newspapers and magazines can be silently renewed for a max of 3 months, with termination rights.

  • Contracts for less frequent deliveries of newspapers/magazines may be silently renewed indefinitely if the consumer can terminate anytime with one or three months' notice.

  • Trial subscriptions automatically end after the trial period without silent renewal.

Duration
Consumers can terminate contracts longer than one year after one year’s duration, with one month’s notice, unless fairness argues otherwise.

Article 13 – Payment
Amounts owed must be paid within 7 days after cooling-off starts, unless otherwise agreed.
For service contracts, the term starts after confirmation receipt.
Consumers must promptly report incorrect payment details.
In case of non-payment, the entrepreneur may charge reasonable costs disclosed to the consumer.

Article 14 – Complaints procedure
Complaints must be reported clearly within 7 days after discovering defects.
The entrepreneur responds within 14 days of receipt.
If longer processing is needed, the entrepreneur acknowledges receipt and provides an expected response time.
Unresolved complaints may be submitted to dispute resolution.
Complaints do not suspend entrepreneur obligations unless confirmed in writing.
If justified, the entrepreneur will repair or replace products free